未付款订单怎么办？客户投诉质量问题如何沟通？物流速度太慢怎么让买家理解？如何让买家留好评？…小编为大家精心准备了很全面订单的回复模板，您可以找到各种情况下对海外买家的回复办法哦。

1.未付款订单的催款模板。（请根据您产品自身特点对描述内容进行修改）

Dearxxx

WehavegotyourorderofXXXXXX。Butitseemsthattheorderisstillunpaid.Ifthere’sanythingIcanhelpwiththeprice,size,etc.,pleasefeelfreetocontactme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.Thanks!

2.查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间

Hi,xxx,

Thankyouforyourpaymentforordersxxxxxxx.Wewillbedispatchingtheseitemswithinthenext3days.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.

3.填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）

Hello,xxx,

Wearehappytotellyouwehavedispatchedyourorder!Youcantrackitsprogresswiththefollowingtrackingnumber:xxxxxx

Youcanalsotrackthedeliveryofyourorderyourselfhere:www.xxxxx.com.

Itusuallytakesabout30daysforyourorderarrive,butasthisistheshoppingseason,thelogisticscompaniesareverybusyandsomeordersmaytakeslightlylongertoarrive.

Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.

4.超过5天还未更新物流信息，让买家再等待

Dearxxx,

Asweallknow,it’sthebusiestpartoftheshoppingseasonandthelogisticscompaniesarerunningatmaximumcapacity.

Yourdeliveryinformationhasnotbeenupdatedyet,butdon’tworry-wewillletyouknowassoonasanupdateisavailable.

Thankyouforyourpatience!

5.货物退回，换物流方式重新给买家发货，并延长收货时间

Hello,xxx,

Duetotheoverwhelmingdemandforlogisticsthisshoppingseason,theoriginaldispatchhasfailed.

Don’tworry!Wehavealreadydispatchedyourorderwithadifferentlogisticscompany.Youcantrackthenewdeliveryofyourorderhere:www.xxxxx.com.

Wehavealsoextendedthetimeperiodforyoutoconfirmdelivery.

Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.

6.长时间在途，确认是否收到货物，减少买家未收到的担忧

Hello,xxx,

Ifyouhaven’treceivedyourorderyet,pleasedon’tworry.Wejustcheckedthetrackinginformationandit’sonitsway!

Don’tworryaboutyourmoneyoryourpurchaseeither–ifyoudonotreceiveyourpackage,wewillresendyourorder,oryoucanapplyforafullrefund.

Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.

7.距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷

Hello,xxx,

Wehavecheckedthetrackinginformationandfoundyourpackageisstillintransit.Thisisduetotheoverwhelmingdemandforlogisticsthisshoppingseason.

Wehavealsoextendedthetimeperiodforyoutoconfirmdelivery.

Ifyouhaveanyquestionsorproblems,pleasecontactusdirectlyforassistance,ratherthansubmittingarefundrequest.Weaimtosolveallproblemsasquicklyaspossible!

Thanks!

8.客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。

Dearxxx

Iamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodcondition?Beforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation.ButI’mstillverysorryfortheinconveniencethishasbroughtyou.IguaranteethatIwillgiveyoumorediscountstomakethisupnexttimeyoubuyfromus.Thanksforyourunderstanding.

9.货物断货，推荐类似产品。（建议大家及时把断货的商品进行下架）

Dearxxx,

Weareverysorrythatitemyouorderedisoutofstockatthemoment.Iwillcontactthefactorytoseewhenitwillbeavailableagain.Iwouldliketorecommendsomeotheritemsofsimilarstyles.Hopeyoulikethemtoo.YoucanclickonthefollowinglinktocheckthemoutXXXXXX.Ifthere’sanythingIcanhelpwith,pleasefeelfreetocontactus.Thanks!

10.折扣产品推荐

Dearxxx,

Thanksforyourmessage.Well,ifyoubuybothoftheXXXXitems,wecanofferyouaXXX%discount.Onceweconfirmyourpayment,wewillshipouttheitemsforyouintime.

Pleasefeelfreetocontactusifyouhaveanyfurtherquestions.

Thanks&Bestregards!

11.买家议价（填写希望买家购买的件数和您所能提供的折扣）

Dearxxx:

Thankyoufortakinginterestsinouritem.I’mafraidwecan’tofferyouthatlowpriceyoubargainedasthepriceweofferhasbeencarefullycalculatedandourprofitmarginisalreadyverylimited.However,wecanofferyouaXXX%discountifyoupurchasemorethanXXXXpiecesinoneorder.Ifyouhaveanyfurtherquestions,pleaseletmeknow.Thanks!

12.向买家推荐新品(圣诞节/新年等节日畅销产品推荐)

Dearxxx,

AsChristmas/Newyear/……iscoming,wefoundXXXXXXXXXXhasalargepotentialmarket.ManycustomersarebuyingthemforresaleoneBayorintheirretailstoresbecauseofitshighprofitmargin.WehavealargestockofXXXXXXXX.PleaseclickthefollowinglinktocheckthemoutXXXXXXXXXX.Ifyouordermorethan10piecesinoneorder,youcanenjoyawholesalepriceofXXX.Thanks.

13.货物在海关

Hello,xxx,

Wehavecheckedthetrackinginformationandfoundyourpackagehasnowarrivedatyourcountry’scustomsagency.

Pleaseletusknowassoonasyourorderarrivesatyourdeliveryaddress.

Ifyourpackageexperiencesanydelaysatcustoms,pleasecontactthemtoresolveanyproblems.

Thanks!

14.货物已经处于签收状态，提醒买家进行确认收货并且给予好评

Hello,xxx,

Thetrackinginformationshowsthatyouhavereceivedyourorder!Pleasemakesureyouritemshavearrivedingoodconditionandthenconfirmsatisfactorydelivery.

Ifyouaresatisfiedwithyourpurchaseandourservice,wewillgreatlyappreciateitifyougiveusafive-starfeedbackandleavepositivecommentsonyourexperiencewithus!

Ifyouhaveanyquestionsorproblems,pleasecontactusdirectlyforassistance,ratherthansubmittingarefundrequest.Weaimtosolveallproblemsasquicklyaspossible!

Thanks!

好的沟通能减少很多与买家之间不必要的纠纷，我们需要很好的利用我们的沟通方式，结合我们客观的优质产品和服务，大力提升交易量以及买家的回头率。以上模板仅供参考，请结合具体订单和情况进行修改使用。